Privacy Policy

At BB Fire Doors we understand that we have a responsibility to protect and respect your privacy and look after your personal data. This Privacy Notice explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our products and services or during the purchasing of any such product.

What type of data do we collect from you?

Personal details (name, address, email, phone number)
Financial info
Business activities of the person whose details we are processing
IP addresses
We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How do we use your data?

We use information about you in the following ways:

To process orders that you have submitted to us
To provide you with products and services
To comply with our contractual obligations we have with you
To help us identify you and any accounts you hold with us
To enable us to review, develop and improve the website and services
To provide customer care, including responding to your requests if you contact us with a query
To administer accounts, process payments and keep track of billing and payments
To detect fraud and to make sure what you have told us is correct
To notify you about changes to our website and services
To inform you of service and price changes

How we use Cookies

We use Google Analytics to understand how visitors use our website and to help us improve it. Google Analytics uses cookies and collects information about website activity and the browser or device used. Cookie identifiers can distinguish visitors and visits.

Google processes this information to provide analytics reports. You can control cookies through your browser settings.

You can accept or reject analytics cookies when prompted and change your choice at any time using Cookie settings in the website footer.

Retention Periods

We retain personal data for as long as necessary to respond to enquiries, provide our services and meet applicable legal, accounting and record-keeping requirements. Retention periods depend on the type of record, contractual and certification requirements, and the need to establish, exercise or defend legal claims.

How we keep your data secure

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Who has access to your personal data?

Our team uses personal data to respond to enquiries, arrange fire door work and manage customer administration. Where third parties provide services on our behalf, we share only the information needed to provide those services.

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf. However, we will only ever share information about you that is necessary to provide the service.

Your Rights

You can ask us to delete your personal data. We will consider your request in accordance with applicable data protection law. We may need to retain some information to meet legal obligations or establish, exercise or defend legal claims.

We aim to comply with all data requests within 14 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you further information in relation to your request to speed up our response.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please e-mail any questions or comments you have about privacy to: info@bb-firedoors.co.uk

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner: https://ico.org.uk/concerns/

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113